Knowledge Base
FireMate
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FireMate for Administration & Accounts (Desktop)
FireMate for Administration & Accounts (Desktop)
FireMate Search
Contract
Property
Products
Schedule & Assign
Activities and Jobs (RA / SR)
Assets
Quotes
Invoicing
Timesheets
Reporting
FireMate Administrator FAQs
Payment, Charging and Quoting Entities
Dashboard
FireMate for Techs & Engineers (Mobile)
App Access, Set Up & Settings
Workload Management
Routine Activities and Service Requests
Creating Defects
FireMate Mobile App FAQs
Troubleshooting the FireMate Mobile App
FireMate for your Customers (Customer Portal)
Customer Portal for Customers
FireMate Global Settings
System Access & Logins
Business Entities
Integrations
FireMate System Configuration
Invoice & Report Configuration
Email Defaults
What's New in FireMate
Desktop App
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Knowledge Base
FireMate for Administration & Accounts (Desktop)
FireMate for Administration & Accounts (Desktop)
FireMate Search
Contract
Property
Products
Schedule & Assign
Activities and Jobs (RA / SR)
Assets
Quotes
Invoicing
Timesheets
Reporting
FireMate Administrator FAQs
Payment, Charging and Quoting Entities
Dashboard
FireMate for Techs & Engineers (Mobile)
App Access, Set Up & Settings
Workload Management
Routine Activities and Service Requests
Creating Defects
FireMate Mobile App FAQs
Troubleshooting the FireMate Mobile App
FireMate for your Customers (Customer Portal)
Customer Portal for Customers
FireMate Global Settings
System Access & Logins
Business Entities
Integrations
FireMate System Configuration
Invoice & Report Configuration
Email Defaults
What's New in FireMate
Desktop App
FireMate for Administration & Accounts (Desktop)
Guides for FireMate Desktop users
FireMate Search
Save a favourite FireMate search
Contract
Set all Quotes to display/hide the Labour and Parts breakdown
Transfer of Contracts and Properties
Property
How to set the Product Inspection Period for System and Equipment Types
Products
Create custom fields on Products
Schedule & Assign
How to bulk update Notifications and Scheduling and/or Estimated Durations
Locating missed inspections in FireMate
Activities and Jobs (RA / SR)
Using the 'Can't Complete' status
How to allocate multiple technicians to Routine Activities or create Technician Teams
How to split Product Inspection Periods on a Routine Activity.
Assets
How to search for pressure test due dates of extinguishers
Quotes
How to copy a quoted price to defects
Display or hide the breakdown of labour and parts on a Quote
Invoicing
Generate Contract invoices
How to search for overdue invoices
Invoicing Core Essentials
Custom Invoices
Consolidating Job Invoices
Crediting Invoices
See more
Timesheets
How to deactivate a Timesheet Event Types or Allowances
Edit a Timesheet Event Type or Allowance
Create a new Timesheet Event Type or Allowance
Timesheet Supervisors
Reporting
Report on defects raised via the FireMate Mobile Call Out Book
Automated Emailing and Scheduled Reporting
FireMate Administrator FAQs
Deactivate, reactivate or transfer data located on Customers, Contracts and Properties.
Using the Australian Standards™ in FireMate Desktop
How to Active and Deactivate Customers, Contracts and Properties
Payment, Charging and Quoting Entities
Understanding Payment, Charging and Delivery Entities
Dashboard
Customising the FireMate Dashboard
Add a webpage to the FireMate Dashboard