Knowledge Base
FireMate
FireMate for Administration & Accounts (Desktop)
Get Started Guides
FireMate for Administration & Accounts (Desktop)
FireMate Search
Customer
Contract
Property
Products
Products Inspection Periods & Assets
Schedule & Assign
Activities and Jobs (RA / SR)
Assets
Quotes
Invoicing
Timesheets
Reporting
FireMate Administrator FAQs
Payment, Charging and Quoting Entities
Dashboard
FireMate for Techs & Engineers (Mobile)
App Access, Set Up & Settings
Workload Management
Routine Activities and Service Requests
Creating Defects
FireMate Mobile App FAQs
Troubleshooting the FireMate Mobile App
FireMate for your Customers (Customer Portal)
Customer Portal for FireMate Admin
Customer Portal for Customers
FireMate Global Settings
System Access & Logins
Business Entities
Integrations
FireMate System Configuration
Invoice & Report Configuration
Email Defaults
VPN
What's New in FireMate
Releases
Desktop
Migrating to Uptick
Back to home
Knowledge Base
FireMate for Administration & Accounts (Desktop)
Get Started Guides
FireMate for Administration & Accounts (Desktop)
FireMate Search
Customer
Contract
Property
Products
Products Inspection Periods & Assets
Schedule & Assign
Activities and Jobs (RA / SR)
Assets
Quotes
Invoicing
Timesheets
Reporting
FireMate Administrator FAQs
Payment, Charging and Quoting Entities
Dashboard
FireMate for Techs & Engineers (Mobile)
App Access, Set Up & Settings
Workload Management
Routine Activities and Service Requests
Creating Defects
FireMate Mobile App FAQs
Troubleshooting the FireMate Mobile App
FireMate for your Customers (Customer Portal)
Customer Portal for FireMate Admin
Customer Portal for Customers
FireMate Global Settings
System Access & Logins
Business Entities
Integrations
FireMate System Configuration
Invoice & Report Configuration
Email Defaults
VPN
What's New in FireMate
Releases
Desktop
Migrating to Uptick
FireMate for Administration & Accounts (Desktop)
Guides for FireMate Desktop users
Using the 'Not Tested' result
FireMate Search
How to search in FireMate Desktop
Save a favourite FireMate search
Customer
How to create a new Customer in FireMate
Contract
How to create a new Contract in FireMate
How to set up Contract Renewal Increases
How to set up the Custom Invoice billing method
How to use the Do & Bill billing method
How to set up Price Per Inspection Level Invoicing
How to use the Contract billing method
Set all Quotes to display/hide the Labour and Parts breakdown
Transfer of Contracts and Properties
See more
Property
How to create a new Property in FireMate
How to set the Product Inspection Period for System and Equipment Types
Products
How to create custom Products, Equipment, Standards and Inspection Prompts
Create custom fields on Products
Products Inspection Periods & Assets
How to show or hide photos on reports and quotes
Schedule & Assign
How to bulk update Notifications and Scheduling and/or Estimated Durations
Locating missed inspections in FireMate
Activities and Jobs (RA / SR)
Using a Service Request in FireMate Desktop
Using the 'Can't Complete' status
How to allocate multiple technicians to Routine Activities or create Technician Teams
How to split Product Inspection Periods on a Routine Activity.
Assets
How to search for pressure test due dates of extinguishers
Quotes
How to copy a quoted price to defects
Display or hide the breakdown of labour and parts on a Quote
Invoicing
Generate Contract invoices
How to search for overdue invoices
Invoicing Core Essentials
Custom Invoices
Consolidating Job Invoices
Crediting Invoices
See more
Timesheets
How to deactivate a Timesheet Event Types or Allowances
Edit a Timesheet Event Type or Allowance
Create a new Timesheet Event Type or Allowance
Timesheet Supervisors
Reporting
Routine Activity Summary Report - V3
Choosing a Routine Activity Summary Report version
How to show User Defined Field Labels on the RA Summary V3 Report
Report on defects raised via the FireMate Mobile Call Out Book
Automated Emailing and Scheduled Reporting
See more
FireMate Administrator FAQs
How to download & install FireMate Desktop
How to add FireMate to an exception list in your anti-virus software
Using the Australian Standards™ in FireMate Desktop
Deactivate, reactivate or transfer data located on Customers, Contracts and Properties.
How to Active and Deactivate Customers, Contracts and Properties
See more
Payment, Charging and Quoting Entities
Understanding Payment, Charging and Delivery Entities
Dashboard
An Overview of the Dashboard & Search Functions (video)
Customising the FireMate Dashboard
Add a webpage to the FireMate Dashboard
