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Troubleshooting the FireMate Mobile Application

Experiencing trouble with your FireMate mobile application? Try these steps!

Product: FireMate Mobile

Contents

  1. Troubleshooting Steps Overview
  2. Troubleshooting the FireMate Mobile Application


Before completing troubleshooting steps, attempt to complete a Data Sync of the FireMate application.

Troubleshooting Steps Overview

We recommend the below troubleshooting steps be taken in order, when experiencing issues with your FireMate Mobile Application. Read on more in-depth detail of each step.

  1. Check the mobile application system requirements
  2. Complete a Clean of the FireMate Mobile Application
  3. Check the device for system updates
  4. Check the device for application updates
  5. Reinstall the FireMate Mobile Application

Troubleshooting the FireMate Mobile Application

FireMate Mobile Application System Requirements

Ensure your device is in alignment with the system requirements needed to run the FireMate Mobile Application. Check this article. 

Before completing troubleshooting steps, attempt to complete a Data Sync of the FireMate application.

Complete a Clean of the FireMate Mobile Application

  1. Open the FireMate Mobile Application
  2. Select the [Menu] option located top left of the screen
  3. Select [Clean FireMate Mobile] or [Clean FMMobile]

       
  4. Close and reopen the FireMate Mobile App
  5. Once the app has reopened, test the FireMate Mobile Application is working as expected

Check the device for system updates

  1. Firstly, check that your mobile device operating system is up to date. 
    1. Click here for Android devices
    2. Click here for Apple devices
  2. Complete a system update where a system update is available
  3. Restart the mobile device 
  4. Once the mobile device has restarted, reinstall the FireMate Mobile Application
  5. Test the FireMate Mobile Application

Check the device for application updates

  1. Firstly, check that your mobile device operating system is up to date. 
    1. Click here for Android devices
    2. Click here for Apple devices
  2. Complete updates where updates are available

    In some instances, updates required for one application may impact another.  It is recommended that all updates be completed, not just an update of the FireMate Mobile Application. 

  3. Restart the mobile device 
  4. Once the mobile device has restarted, reinstall the FireMate Mobile Application
  5. Test the FireMate Mobile Application

Reinstall the FireMate Mobile Application

  1. Firstly, uninstall the FireMate Mobile Application from your device.
    1. Click here for Android devices
    2. Click here for Apple devices
  1. Restart the mobile device 
  2. Once the mobile device has restarted, reinstall the FireMate Mobile Application
  3. Test the FireMate Mobile Application

    Contact FireMate Support

    Still having issues? Allow us to investigate! Contact your FireMate team with screenshots (where applicable) for further assistance.