How to access your Customer Portal 

Accessing your Customer Portal

Product: FireMate Customer Portal


Receiving your Welcome Email 

  1. Please open the link received in your Welcome Email, through the following browsers; 
    1. Google Chrome
    2. Mozilla FireFox
    3. Apple Safari
    4. Microsoft Edge

Your username and password will be sent to you within the Welcome Email from your Fire Service Provider.

Throughout the Customer Portal icons are used as shorthand, but we don’t expect you to have to know exactly what they mean especially if you’ve not encountered them yet – simply hovering your mouse over the icon or button will often display a tooltip with more information


Forgotten Password

If you have forgotten your password, click the "Forgot Password?" link and follow the instructions for setting a new password.

Be sure to enter the email address used as your Username to receive the special one-time link which allows a new password to be created.