For optimal experience, desktops, laptops, and mobile device need to meet the following requirements.
Product: FireMate Desktop, FireMate Mobile, FireMate Professional
Contents
Hardware Requirements
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Minimum Configuration |
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Processor |
Intel Core i5 (8th Generation or newer), 2.5GHz+ or equivalent |
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Memory |
8 GB (16 GB recommended) |
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Monitor |
1920 x 1080 or higher |
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Network Speed |
50 Mbps DL but 100 Mbps DL Ethernet highly recommended IEEE 802.11g (54 Mbps) or higher recommended for wireless connectivity |
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Printer |
Inkjet or Laser printer, preferably with colour printing capabilities. FireMate reports are designed for colour printing but operate in black and white. |
Software Requirements
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Desktop Operating System |
Windows 10 - .Net Framework 4.8 Windows 11 – Not Officially Supported Mac OS - Not Supported |
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Outlook, Office and Excel |
Microsoft Office 2016 and 2019 Office 365 Desktop Application |
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Android OS (Mobile Device) |
Phone – version 7.0 or higher Tablet – version 7.0 or higher |
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iOS (Mobile Device) |
Phone – version 14.0 or higher iPad– version 14.0 or higher |
Android Device
The Android version must be 7.0 or higher (known as Kit Kat).
We recommend using any of the Galaxy S devices. Whether that is a tablet or a phone, we have had great success in testing on these devices.
Apple/iOS Requirements
iOS Apple device
Performance is a real issue with older Apple devices that run the newer iOS version. Where you're experiencing on-going issues with the FireMate mobile application and you're running an older device, we recommend seeking advice from an Apple distributor to discuss the best way forward.
FireMate Professional
Device Requirements
- Any desktop or laptop with internet connectivity and an internet browser. See this section for device hardware requirements.
Browser Requirements
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Internet Explorer |
Microsoft Edge (Chromium) |
Google Chrome |
Apple Safari |
Firefox |
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Windows |
Not Supported |
Fully Supported |
Fully Supported |
Fully Supported |
Fully Supported |
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Mac OS |
Not Supported |
Fully Supported |
Fully Supported |
Fully Supported |
Fully Supported |